FAQ — Novalia Beauty

Welcome to the Novalia Beauty Help Center.
Below you’ll find answers to our most common questions. If you need additional assistance, our support team is always here to help.

1. Where is Novalia Beauty located?

Answer:
Novalia Beauty is proudly a U.S. based brand, offering high quality beauty and wellness tools. Our products are shipped exclusively within the United States.

2. Do you have a physical retail store?

Answer:
We operate as an online-only beauty brand. This allows us to offer competitive pricing and a broad product assortment without traditional retail overhead.

3. What are your shipping times?

Answer:
Our delivery timeline includes:

• Order processing: 1–2 business days

• Shipping transit: 6–8 business days

• Estimated delivery: 7–10 business days in total

You can find more details in our Shipping Policy.

4. Do you offer free shipping?

Answer:
Yes free shipping is provided on all orders shipped within the United States.

5. How do I track my order?

Answer:
Once your order ships, you can follow its progress by visiting our Track Order page on the website.

6. Can I cancel an order after placing it?

Answer:
Yes. We offer a 24 hour window for cancellations. Simply contact us within that timeframe, and we will assist immediately.

7. What is your return policy?

Answer:
Returns are straightforward and customer friendly. Full guidelines can be found on our Refund Policy page.

8. How do refunds work?

Answer:
After we receive and inspect your returned product, refunds are issued to your original payment method. Most refunds appear within 7 business days, depending on your bank or payment provider.

9. What if I receive a defective item?

Answer:
If your product arrives damaged or defective, we will replace it free of charge. Please notify us within 30 days and return the item as outlined in our Return Policy.

10. Do Novalia Beauty products come with a warranty?

Answer:
Yes. Every purchase includes a 30-day warranty, covering product issues as detailed in our Return Policy.

11. Can I place a bulk or wholesale order?

Answer:
Absolutely bulk orders are welcome. Contact our support team to get started.

12. Do you ship internationally?

Answer:
At this time, we only ship within the United States.

13. How do I exchange an item?

Answer:
Our exchange process is outlined clearly within the Refund Policy. You can follow the steps provided there to initiate an exchange.

14. How do I reach customer support?

Answer:
You can contact us anytime via the Contact Us page or by emailing at  info@novaliabeauty.com.

Contact Information

For questions, support, or general inquiries, you can reach us using the details below:

Store Name: Novalia beauty

Address: 12705 E State Highway 31, McAlester, OK 74501

Email: info@novaliabeauty.com

Phone: +1(918)218-1082

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all messages within 1–2 business days.